Pricing
Build the best CX.
Start for free.
Per-agent pricing. AI resolutions at half the cost of Intercom. No long contracts.
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Free
Try everything. No credit card required.
$0
forever
Get started
- 1 agent
- 1 team
- 1 shared email inbox
- Autosaved email drafts
- 25 AI resolutions / mo
- 50 translations / mo
- 10 secure emails / mo
- 10 co-browse sessions / mo
- 100 conversations / mo
- Encrypted at rest
Most popular
Basic
For growing support teams.
$19
per agent / mo
Billed annually
Get started
- Unlimited agents
- 2 teams
- 2 shared email inboxes
- Personal inboxes
- Collaborative drafts
- Team email signatures
- 100 AI resolutions / mo
- 2,000 translations / mo
- 100 secure emails / mo
- API + webhooks
Pro
For multi-brand operations.
$39
per agent / mo
Billed annually
Get started
- Everything in Basic
- Unlimited teams
- Unlimited email inboxes
- Per-inbox signature policies
- Email export + raw EML
- 300 AI resolutions / mo
- 5,000 translations / mo
- 500 secure emails / mo
- SSO / SAML
- Custom widget branding
- Priority support
Enterprise
Custom limits. Full control.
Custom
per organization
Talk to us
- Everything in Pro
- Custom email limits
- Custom secure email limits
- Custom email retention
- Negotiated AI + translation
- Dedicated CSM
- SLA with uptime guarantee
- Custom encryption keys
- Onboarding + migration
Usage-based add-ons
Every plan includes AI resolutions, translations, and secure email. Go over your limit and pay-as-you-go kicks in—no interruptions, no surprises.
Need custom volume? Talk to sales →
AI resolution
$0.50
per resolution
Translation
$0.05
per message
Secure email
$0.10
per secure message
Compare all features
Everything you need to know, side by side.
| Free | Basic | Pro | Enterprise | |
|---|---|---|---|---|
| Usage | ||||
| Agents | 1 | Unlimited | Unlimited | Unlimited |
| Teams | 1 | 2 | Unlimited | Unlimited |
| Conversations | 100 / mo | Unlimited | Unlimited | Unlimited |
| AI & Translation | ||||
| Luca AI resolutions | 25 / mo | 100 / mo | 300 / mo | Custom |
| AI resolution overage | — | $0.50 each | $0.50 each | Negotiated |
| Auto-translation | 50 msgs / mo | 2,000 / mo | 5,000 / mo | Custom |
| Translation overage | — | $0.05 each | $0.05 each | Negotiated |
| Luca email compose assist | Uses AI pool | Uses AI pool | Uses AI pool | Custom |
| Email selection translation | Uses translation pool | Uses translation pool | Uses translation pool | Custom |
| Shared email inboxes | 1 | 2 | Unlimited | Unlimited |
| Personal inboxes | ||||
| Gmail + Microsoft inboxes | ||||
| Rich compose + attachments | ||||
| Send later, snooze + undo send | ||||
| Autosaved drafts | ||||
| Collaborative drafts | Single agent | |||
| Draft version history | Latest draft | 7 days | 30 days | Custom |
| Internal notes, mentions + tags | Notes + tags | |||
| Team + per-inbox signatures | Personal | Team defaults | Per-inbox policies | Custom policies |
| Conversation export + raw EML | ||||
| Email automation triggers | ||||
| Secure Email | ||||
| Secure email messages | 10 / mo | 100 / mo | 500 / mo | Custom |
| Secure email overage | — | $0.10 each | $0.10 each | Negotiated |
| Max recipient access | 7 days | 30 days | 90 days | Custom |
| Secure attachments | ||||
| Early access revocation | ||||
| Team secure email policy | Defaults | Required + expiry controls | Custom controls | |
| Visual Assist | ||||
| Co-browse sessions | 10 / mo | Unlimited | Unlimited | Unlimited |
| PII auto-masking | ||||
| Platform | ||||
| API + webhooks | ||||
| Automation rules | ||||
| Analytics | ||||
| Custom widget branding | ||||
| Security & Support | ||||
| Encrypted at rest | ||||
| SSO / SAML | ||||
| SLA | ||||
| Dedicated CSM | ||||
| Priority support | ||||
See what your customers see.
Install in under five minutes. Resolve support issues in real time.