Customer support platform
Solve support requests
3× faster.
Live chat with voice, video, and files. Shared email inboxes with collaborative drafts. Visual co-browse. AI that resolves on its own. Auto-translate in 194 languages. All in one native dashboard — not three tools bolted together.
Platform
Seven products. One native dashboard.
Everything built together from day one. Chat, email, and co-browse live side by side — not in separate tabs, not through third-party extensions.
Live Chat
Text, voice notes with transcription, video, images, and file attachments — all in one thread. Typing indicators, read receipts, saved replies, CSAT.
Shared Email
Gmail and Microsoft inboxes with collaborative drafts, internal notes, @mentions, team signatures, send later, snooze, undo send, and secure encrypted email.
Visual Assist
See the page your customer is on, in real time. Point, highlight, or take control — with explicit consent. PII auto-masked.
Luca AI Agent
Resolves conversations autonomously. Learns from your knowledge base, calls custom API tools, and escalates when confidence is low.
Auto-Translation
Detect visitor language automatically. Translate every message in real time across 194 languages. Agents always read their own language.
Full API
RESTful endpoints for chats, visitors, webhooks, and bots. Scoped API keys, HMAC-signed webhooks, automatic retries, rate limiting.
Encrypted at rest
Every message, contact field, and API key encrypted with AES-256-GCM. Versioned key management, 2FA, passkeys, and full audit trail.
Performance
The lightest widget on the market.
45 KB gzipped on initial page load. Chat, co-browse, and media modules load on demand — your customers never wait for JavaScript they don't need yet.
- Async loader — zero render blocking
- Lazy-loaded modules for chat, co-browse, and media
- No jQuery, no React, no framework dependency
- Shadow DOM isolation — zero CSS conflicts
Initial page load, gzipped. Approximate competitor sizes via network inspector.
Live Chat
Rich conversations, not just text.
Voice notes with automatic transcription, video uploads, file sharing, images — every message type your customers need, in one thread.
- Voice messages with Whisper transcription
- Saved replies for common questions
- Video uploads up to 50 MB
- Internal notes visible only to agents
- File sharing — PDF, DOCX, XLSX, ZIP
- Chat snoozing and scheduled follow-ups
- Image uploads with CDN optimization
- Routing and team assignment
- Real-time typing indicators
- CSAT ratings after resolution
- Read and delivery receipts
- Full-text search across conversations
- Message editing and deletion
- Offline email notifications with reply threading
Shared Email
Your team inbox. Not your personal inbox.
Connect Gmail or Microsoft inboxes and work on email as a team. Real-time collaborative drafts, internal notes with @mentions, and AI compose assist — all without leaving the dashboard.
- Shared and personal inboxes with Gmail + Microsoft
- Collaborative drafts with auto-save and version history
- Internal notes with @mentions and team tags
- Rich compose editor with attachments and inline images
- Send later, snooze, and undo send
- Luca AI compose assist for draft replies
- Team and per-inbox email signatures
- Secure encrypted email with expiry controls
- Inline translation for multilingual support
- Export conversations as PDF, JSON, or raw EML
Visual Assist
Support your users where they are.
See exactly what your customer sees — live, in the same dashboard as the chat. Point, draw, or take control. End-to-end encrypted so not even we can see their screen.
- End-to-end encrypted — zero-knowledge, even at the server (learn more)
- Edge-cached stylesheet proxy — instant rendering
- Gzip-compressed snapshots — works on heavy pages
- Sub-second latency with live DOM streaming
- Draw, point, and annotate on the visitor's page
- Remote control with explicit, logged consent
- PII and payment fields auto-masked
- Works on any site — React, Vue, Shopify, plain HTML
- No downloads or browser extensions
- Lives inside the chat thread — not a separate tool
AI Agent
Meet Luca. Your AI that actually resolves.
Luca handles conversations end-to-end — not just suggesting replies, but resolving issues autonomously and escalating to humans when it should.
- Assist mode — suggests responses for agents to approve
- Reply mode — resolves chats fully on its own
- Learns from your knowledge base with URL import
- Calls custom HTTPS tools for live data lookups
- Configurable confidence threshold for escalation
- Web search capability for broader context
- Shows AI badge so visitors know — or hides it
- Per-resolution billing — only pay when it works
Translation
Speak every language. Hire in one.
Visitors write in their language. Agents read in theirs. Every message auto-translated in real time — 194 languages, no browser extensions, no copy-pasting.
- Auto-detect visitor language on first message
- Real-time translation in both directions
- Original and translated text shown side-by-side
- 53 supported languages
- Per-team toggle — enable for specific teams
- Works across all channels, not just web chat
And more
Everything else built in.
Channels, automation, multi-tenancy, and analytics — not add-ons.
Omnichannel
Web chat, email, WhatsApp, Instagram, Messenger, and SMS — every conversation in one inbox with unified threading.
Automation
18 trigger events, conditional branching, timer-based rules, and actions like route, tag, message, snooze, or fire a webhook.
Multi-tenant
One organization, unlimited teams. Per-team widget branding, agent identities, operating hours, and isolated data.
Analytics
First response time, resolution time, CSAT scores, and per-agent performance — filterable by team, channel, and date range.
Developers
One script to install. A full API to extend.
Drop one line of JavaScript to go live. Use the REST API and webhooks to build anything on top.
- Publishable and secret keys with granular scopes
- Read/write access to chats, visitors, and webhooks
- Bot accounts for programmatic messaging
- HMAC-SHA256 webhook signatures
- Automatic retries with exponential backoff
- Key rotation and revocation with audit trail
# Reply to a conversation
curl -X POST https://helpr.so/api/v1/chats/ch_8f3a/reply \
-H "Authorization: Bearer hlpr_sk_live_..." \
-H "Content-Type: application/json" \
-d '{
"body": "Your order has shipped!",
"type": "text"
}'Security
Encrypted at rest. Audited end-to-end. Read the whitepaper →
Every message, contact field, and API secret — encrypted with AES-256-GCM and versioned key management.
AES-256-GCM
Authenticated encryption at rest for all sensitive data. Versioned keys with rotation support.
2FA & Passkeys
TOTP two-factor authentication, WebAuthn passkeys, OAuth social login, and magic links.
Consent-based control
Agents cannot view or interact with a visitor's page without explicit, logged consent.
Zero-knowledge co-browse
Co-browse sessions use ECDH key exchange and AES-GCM encryption. Screen data is never readable by our servers — only the agent and visitor hold the key.
Full audit trail
Every session, API call, and admin action logged with who, when, and where.
PII auto-masking
Payment inputs and personal data fields hidden automatically in co-browse. Custom blocked selectors.
Scoped API keys
Granular read/write permissions per key. Rotation, revocation, rate limiting, and last-used tracking.
Pricing
Simple pricing. No surprises.
Per-agent pricing. AI resolutions at half the cost of Intercom. Free tier included.
Compare plansSupport your users where they are.
Install in under five minutes. See what they see. Resolve issues in real time.